USE CASES / TOOLS AND SYSTEMS

Find out why the new system isn't being used.

Hear from the people who were meant to use it: what they do instead, and why. Before the next rollout, you know which workarounds it has to replace.

INTERVIEW IN PROGRESS

The last time you went around the new system, what were you trying to get done?

Find which jobs were waiting on parts. It doesn't show that, so I keep a spreadsheet.

Who else uses the spreadsheet, and how does it stay up to date?

Example only.

What Complexin asks about

Where people go around the system

What the old way still does better

Who people ask when it doesn't work

What comes back

Workarounds, ranked by how many use themThe step where people give upWhat the training missed, in their words

Example only, for a made-up company

Workaround	Used by	Why
A spreadsheet of open jobs	6 of 10	The system hides jobs waiting on parts
Texting the warehouse	5 of 10	No way to flag an urgent pick
Asking Jo in IT	4 of 10	The help pages show the old screens

FIRST TO FIXShow the jobs waiting on parts. Six of ten keep a spreadsheet for that alone.

Try it yourself

The interview your people would have, cut to two minutes. It asks, follows up on the real example, and emails you what it heard.

Also relevant

Book thirty minutes with us and see Complexin on a process of yours.